Bookers must be aged 21 or above. Pictured-IDs of all guests will be requested at check-in.
Bookers must ensure the information provided for booking, such as number of people/pet, stay dates, credit card etc, are accurate and up-to-date. In the event we are unable to provide the desired or alternate accommodation owing to incomplete information provided, the original booking shall deem late-cancelation and subject to a cancellation fee.
For telephone booking, booker may provide a valid credit card to hold the reservation. In case of no credit card provided, we will try our best to reserve the room but unable to guarantee the availability at the time of check-in.
Motel will pre-authorize the credit card to guarantee the reservations. Usually no more than the cost of the first night accommodation plus tax.
For bookings of more than 3 rooms under one name (or one credit card) in the same period of stay, it is deemed as a GROUP BOOKING and the motel reserves the rights to revise the cancellation terms, such as the deadline of free cancellation.
Motel management reserves the right to reject any booking within 24 hours of booking entering the system.
Bookings made with online travel agents may have different terms and conditions. Those terms and conditions will be observed first if they are already stated during booking.
Our rates may fluctuate based on the demand of inventory at the time of booking. While in normal circumstances the rates increase , there are cases where the rate decreases if the demand drop. Please be aware that these variances are market driven and cannot be predicted. The rate on a confirmed reservation is "locked" and does not adjust to current rates.
Except for non-cancelable / non-refundable bookings, general bookings will be given a free cancellation deadline. Guests can modify or cancel their bookings before this date. In general, the free cancellation is 2 days before check in date and the cut-off time is 6pm local time.
Unless otherwise stated, late cancellation is subject to a cancellation fee of the first night's rental. Late cancellation means the cancellation notice arrives later the free cancellation deadline.
Late cancellation after 6pm on check-in date is considered NO-NOTICE. NO-NOTICE or NO SHOW is subject to full cost of stay, or a maximum of 3 nights.
Guests already checked in may request for earlier termination of stay, notice must be given at least 12 hours in advance.
Cancelation policies for Special Groups (such as wedding) and promotions may vary. Some special prices or group rates may be more restrictive in cancelation, or even non-cancelable and non-refundable. We may request, at our discretion, the booking of 3 or more rooms under one name to re-confirm the booking with a revised cancellation policy.
In the event of tight availability foreseen for a certain period, the management reserves the rights to reconfirm the bookings and amend the cancellation terms. Verbal and written notice of new free cancellation deadline will be given to a guest with reasonable lead time.
We are pet-friendly, and have no specific restriction on what animals allowed to check in. Please check with motel manager when booking or checking in
In general, the animals must be healthy, should not arouse fearfulness amongst other guests, or poisonous, or perceived / known to be dangerous.
All pets must be registered at check-in, and pay applicable charges at current rate card
We have limited and designated rooms to accommodate pets. Guests are highly recommended to notify us the need of a “pet-friendly” room when making reservation. We may be unable to satisfy a last-minute request of pet to check in. Guests will be re-assigned to another pet-friendly room at the prevailing room rate. In the event no suitable room can be provided, the reservation is deemed late-cancellation and subject to late-cancellation fee.
Owners must ensure their pets are well-behaved, leashed or caged in all motel area, and make no disturbance / threat to other motel guests.
Owners are responsible for cleaning up waste matters; and be responsible for compensating damages made by pets.
Bring in pet(s) without informing the motel is subject to 200% of the applicable pet charge.
Bring in pet(s) into a "no pet" room is subject to $200 penalty plus 200% of the applicable pet charge.
Certified Guide and Service Dogs, as prescribed in BC Laws, are complimentary to stay with its handler, subject to advanced booking (and availability of pet-friendly room), and presentation of a valid certificate at check in.
Chase Country Inn Motel, Chase Country Inn Ltd and its management are not liable to injury to persons, and loss or damage of goods, property or vehicle brought to this property. Hotel Keepers Act, section 3
No visitor after 11pm. All guests staying after 11pm must be registered and pay extra charge.
Lost & Found shall be kept for 4 weeks after check-out. Perishable or opened food / beverage will be disposed of immediately after check-out. We do not hold any responsibility for the conditions of the Lost & Found when returned.
Housekeeping is a mandatory routine, which is normally carried out during 9am - 1pm. If you do not need housekeeping, you may put up a "Do Not Disturb" sign on the door. However, guest room must be cleaned and maintained at least once every 3 days, even with the Do Not Disturb sign on the door.
Insects are common in country side. Insects such as ants, tree bugs, bees, wasps, spiders, flies etc are mostly found outside but sometimes they may sneak into the guest rooms due to their habits. We do not actively use pesticides to control insects as they are harmful to humans and the environment too. However, we will try our best to control pests such as mosquitoes, cockroaches, bed bugs, mice etc by keep a clean and pleasure environment.